Refund Policy
At WellVana, customer satisfaction is our top priority. We strive to provide high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below:
Eligibility for Refunds
- Time Frame: You may request a refund within 30 days of receiving your order.
- Condition of Products: To be eligible for a refund, products must be unused, unopened, and in their original packaging.
How to Request a Refund
- Contact Us: Reach out to our customer service team at wellvanastore@gmail.com to initiate your refund request. Please provide your order number and reason for the return.
- Return Instructions: Our team will provide you with return instructions and a return shipping address.
Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exceptions
- Sale Items: Unfortunately, sale items cannot be refunded unless they are defective or damaged.
- Gift Cards: Gift cards are non-refundable.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will assess the issue and provide a replacement or refund as necessary.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Changes to the Policy
WellVana reserves the right to modify this refund policy at any time. Any changes will be posted on this page.
If you have any questions regarding our refund policy, please don’t hesitate to contact us. Thank you for choosing WellVana!