Frequently Asked Questions (FAQ)
Welcome to the WellVana FAQ page! Here, you’ll find answers to common questions about our products, orders, shipping, and more. If you don’t see your question answered, feel free to contact us!
General Questions
1. What is Gold Grade Pure Shilajit?
Gold Grade Pure Shilajit is a natural resin sourced from the Himalayan Gilgit-Baltistan Mountains. It is rich in fulvic acids and over 85 trace minerals, known to enhance vitality, boost immunity, and improve overall health.
2. How should I take Shilajit?
For optimal results, take approximately 600 mg (1/4 of the provided wooden spoon) of shilajit resin once or twice daily. You can dissolve it in lukewarm water or milk, or take it directly under the tongue.
Ordering
3. How do I place an order?
You can place an order directly on our website. Simply select your desired product, add it to your cart, and proceed to checkout.
4. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes.
Shipping
5. What are your shipping options?
We offer a variety of shipping options, including free international shipping. For detailed shipping information, please refer to our Shipping Information page.
6. How long will it take for my order to arrive?
Processing time is typically 1-3 business days, followed by an estimated delivery time of 4-9 business days, depending on your location.
Returns and Refunds
7. What is your refund policy?
You may request a refund within 30 days of receiving your order, provided the products are unused, unopened, and in their original packaging. For more details, please visit our Refund Policy page.
8. How do I return a product?
To initiate a return, please contact our customer service team at wellvanastore@gmail.com. We will provide you with instructions for returning your product.
Product Information
9. Is your shilajit organic?
Yes! Our Gold Grade Pure Shilajit is 100% natural and free from chemical additives and contaminants.
10. How should I store Shilajit?
Store your shilajit resin in a cool, dry place, away from direct sunlight, to maintain its potency and freshness.
Contact Us
11. How can I contact you if I have further questions?
You can reach us via email at wellvanastore@gmail.com. Our customer service team is available Monday to Friday, from 9 AM to 5 PM (EST).
Thank you for choosing WellVana! We are here to support your wellness journey.